Email sending

Open it: Settings → Email sending (brand admins).

This sets who your emails come from — the sender identity on every email from your brand — and the DNS that lets you send as your own domain.

Set your sender

Under Your sender:

1. Choose Send through — The Primiox mail service, showing your brand name, or Your own domain.
2. Set the transactional Sender name, From address, and Reply-to address. (The From address is used once its domain is verified; until then mail goes out from the Primiox address showing your name.)
3. Optionally set a separate Marketing sender name / Marketing from address (blank inherits the transactional one).
4. Sender per market lets a market override the brand defaults.
5. Save.

Send from your own domain

1. Choose Add domain and enter the domain (e.g. us.yourbrand.com).
2. Add the three DNS records Primiox shows (Type / Name / Value, with Copy) at your registrar.
3. Choose Check verification. Until it’s Verified, email goes from the Primiox address showing your brand name.

Check it works

• Run the checks verifies the provider, sender domain, bounce wiring, and each market’s commerce backend.
• Send a test email sends yourself a test (with delivery / bounce / complaint simulation options).
• Sync sender to commerce pushes the same sender to the commerce backend so order confirmations and invoices match.